Privacy Policy

Last updated: 20 October 2026

Metal Fabrik respects your privacy. This policy explains how we collect, use and share personal information when you visit metalfabrik.ae, contact us, request a quotation, purchase from us, or submit an enquiry through our advertising and lead forms, including Google Ads lead forms.

Metal Fabrik is responsible for the personal information it receives and uses for the purposes described below. You can contact us about this policy at contact@metalfabrik.ae.

1. Information we collect

The information we collect depends on how you interact with us. It may include:

• Contact and business details: your name, email address, telephone number, company name, job title and location.
• Enquiry and project details: your message, product or service interests, project requirements, drawings, images, preferred finishes, estimated budget, timescale and other information you choose to provide.
• Order and account details: billing and delivery addresses, order history, account information, transaction references and correspondence, where you use these services.
• Website usage information: IP address, browser and device details, pages visited, referring websites, advertising interactions, cookie identifiers and approximate location derived from technical information.
• Communication preferences: your consent choices, preferred contact method, and requests to receive or stop receiving marketing.

We receive information directly from you through website forms, email, telephone, messaging services and other communications. We also receive the details you submit through advertising platforms and collect technical information through our website and its service providers. Please share only information relevant to your enquiry and avoid sending sensitive personal information or full payment card details through enquiry forms.

2. How we use your information

• Respond to enquiries, understand project requirements, prepare quotations and arrange consultations or follow-up discussions.
• Provide our products and services, manage orders, deliveries, payments and customer support.
• Maintain customer and project records and communicate about existing enquiries or orders.
• Operate, secure and improve our website, prevent spam or fraud, and understand how visitors use our services.
• Measure advertising performance and, where enabled and permitted, deliver relevant advertising.
• Send product news, offers or other marketing where you have consented or where otherwise permitted by applicable law.
• Meet legal obligations, resolve disputes and protect our legal rights.

Depending on the activity and applicable law, we process information with your consent, to take steps you request before entering a contract, to perform a contract, to meet legal obligations, or on another basis permitted by law. Where we rely on consent, you can withdraw it by contacting us. Withdrawal does not affect processing lawfully carried out beforehand.

3. Google Ads and other lead forms

When you submit a Metal Fabrik lead form on Google or another advertising platform, we receive the information you provide, such as your name, email address, phone number, company details and answers to project-related questions. We use these details to respond to your request, discuss relevant products or services, prepare a quotation and follow up on your enquiry.

Our team may contact you by email, telephone or, where appropriate to your request and preferences, WhatsApp. Lead information may be stored in our customer records and handled by service providers supporting our communications and enquiry management.

Submitting an enquiry does not automatically subscribe you to unrelated promotional messages. You can ask us to stop marketing or further sales follow-up at any time. We do not sell or rent your personal information or lead form submissions.

Google and other platforms also process information under their own policies. You can read Google’s Privacy Policy for details about Google’s processing.

4. Cookies, analytics and advertising

Our website uses cookies and similar technologies to support essential functions such as account sessions, security, shopping carts and preferences. We also use Google Analytics to understand website activity. Depending on the features enabled, Google Ads, Meta and Pinterest technologies may collect information about visits and interactions to measure conversions and support advertising or remarketing.

These providers may receive technical and usage information, including cookie or device identifiers, IP addresses, pages visited and interactions with our website. Their processing is governed by their own privacy policies. Learn more about how Google uses personal information, Meta’s Privacy Policy and Pinterest’s Privacy Policy.

You can block or delete cookies through your browser settings and manage personalised Google advertising through Google My Ad Center. You can also use the Google Analytics opt-out browser add-on where supported. Blocking essential cookies may affect login, cart or checkout functions. Consent is required for certain cookies and advertising uses where applicable law requires it; publishing this policy does not replace that consent.

5. When information is shared

We may share relevant information with:

• Our team and service providers supporting website hosting, IT, communications, customer records, analytics and advertising.
• Payment providers, delivery partners and other parties needed to fulfil your order or project.
• Professional advisers, regulators or public authorities where required by law or reasonably necessary to establish, exercise or defend legal rights.
• Another party where you direct us to share information or give the necessary consent.

Sharing is limited to the purpose involved and subject to applicable data protection requirements. If you make an online payment, the payment provider used at checkout handles payment information under its own privacy and security terms.

6. How long we keep information

We keep personal information for as long as reasonably needed for the purpose for which it was collected. Relevant factors include whether an enquiry or project is ongoing, our customer relationship, warranty or support needs, accounting and legal requirements, and the time needed to resolve disputes.

When information is no longer needed, it should be deleted or anonymised in accordance with applicable requirements. We may retain a limited record of an opt-out request so that we can respect your communication preferences.

7. International processing

Metal Fabrik operates in the United Arab Emirates. Some technology, communication, analytics and advertising providers may process or store information in other countries. Applicable legal requirements and appropriate safeguards apply to these transfers. You can contact us for more information about the handling of your data.

8. Protecting your information

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure. No website, internet transmission or storage system can be guaranteed completely secure. Please protect your account credentials and contact us if you suspect misuse of your information.

9. Your privacy choices and rights

Subject to applicable law and any relevant exceptions, you may request access to your personal information, correction of inaccurate information, deletion, restriction of processing, or a copy in a transferable format. You may also object to certain processing, withdraw consent where it is the basis for processing, or raise a complaint with the relevant data protection authority.

To make a request, email contact@metalfabrik.ae with the subject “Privacy Request”. We may need to verify your identity before responding. Some information may need to be retained to meet legal obligations or resolve disputes.

To stop marketing, use an unsubscribe option where provided or contact us directly. Necessary communications about an active order, project or service may still be sent.

10. External websites and embedded content

Our website may link to external websites or include maps, videos, social media content and other third-party features. Those providers may collect information when you interact with their content, including through cookies. Their privacy policies apply to their services, and we encourage you to review them.

11. Children’s information

Our website and services are intended for adults and business customers. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

12. Changes to this policy

We may update this policy to reflect changes to our services, practices or legal requirements. The latest version will be published on this page with an updated date. Where required, we will provide additional notice or request consent for material changes.